Isaclive takes your privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data as a member of our platform.
All data transmitted between your device and isaclive servers is protected with 256-bit SSL encryption – the same level of security used by leading banking and financial institutions worldwide.
Your personal data is stored on servers protected by strict access controls, 24/7 monitoring, and multi-layered backup systems. No staff member may access your data without valid and traceable authorisation.
Isaclive has never and will never sell, rent, or share your personal data with third parties for marketing purposes. Your information is used only for the purposes stated in this policy.
Identity verification documents you submit are processed through a secure KYC system. Document copies are stored in encrypted format and accessible only by authorised compliance personnel.
You have the right to access, correct, or request the deletion of your personal data at any time. Our privacy team is ready to handle every request within a reasonable and stipulated timeframe.
You may choose to receive or opt out of any marketing communications from isaclive. This preference can be updated at any time via your account settings or by contacting our support team.
Important Note: This Privacy Policy describes isaclive's data protection practices. By using our platform, you agree to the collection and use of information as described in this document. Please read it carefully to fully understand your rights and choices.
Isaclive ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy applies to all users of the isaclive website, mobile app, and all our official communication channels.
As a responsible online gaming platform, we understand how important it is for members to trust us. We therefore only collect data that is strictly necessary, store it securely, and use it solely for clear and legitimate purposes. All our data processing activities comply with internationally recognised data protection standards.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy us to form a complete picture of how we operate this platform.
We collect various types of data depending on how you interact with the isaclive platform. Below is a summary of data categories and their sources:
| Data Category | Example Information | Resources |
|---|---|---|
| Identity Data | Full name, date of birth, gender, identity card number | Registration form, KYC |
| Contact Data | Email address, phone number, residential address | Account Registration |
| Financial Data | Bank account number, deposit and withdrawal transaction records | Payment processing |
| Technical Data | IP address, device type, web browser, login session data | Automatically during use |
| Gaming Data | Betting records, wins, losses, playing habits | In-platform activity |
| Communication Data | Live chat conversation records, support emails, feedback | Support interactions |
We do not collect sensitive information such as biometric data, medical records, or political affiliations unless specifically required to meet applicable legal obligations.
The personal data we collect is used for the following purposes, and only for these purposes:
Isaclive will not process your data for any purpose not stated above without obtaining your consent first.
Isaclive does not sell or rent your personal data to any third party. However, we share certain information with the following parties when necessary and within a limited scope:
All third parties we work with are required to comply with data protection standards equal to or higher than those we apply ourselves. We enforce strict data processing agreements with every service partner.
The isaclive platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The types of cookies we use are:
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the isaclive platform.
Isaclive continuously invests in security infrastructure to ensure your data is always protected at the highest level. The key security measures we implement include:
Data Retention Period: We retain your personal data for as long as your account is active and for any additional period required by law (typically 5 to 7 years after account closure) for compliance, audit, and dispute resolution purposes.
Once the required retention period has expired, your personal data will be securely deleted or anonymised in accordance with our internal procedures.
As an isaclive member, you have the following rights regarding your personal data. We fully respect these rights and will process every request with due care:
You have the right to request a copy of all personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete data in our records.
You may request the deletion of your data, subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain permitted circumstances.
To exercise any of the rights above, please contact our privacy team via email or live chat. We will process your request within 30 calendar days of receipt.
The isaclive platform is exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal data from minors.
If we discover or become aware that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on our platform are requested to contact our support team immediately.
The isaclive platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices.
We recommend that you read the privacy policy of each website you visit independently. The inclusion of links to other websites does not mean we endorse or support the content or privacy practices of those sites.
Isaclive reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The "Updated" date at the top of this document indicates when the last amendment was made.
For changes deemed significant, we will endeavour to notify members via in-platform notifications or their registered email. Continued use of the isaclive platform after amendments are published constitutes acceptance of the latest version of the Privacy Policy.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the isaclive privacy team is here to help:
We are committed to responding to all privacy-related enquiries within 5 business days. For more urgent matters, please use our live chat channel.
Your privacy and security are our top priority. Register today and enjoy a safe, fair, and responsible gaming experience alongside hundreds of thousands of isaclive members in Malaysia.